On February 26, 2025, in Xiamen, China, Yeastar announced the release of an outbound call center module for the Software Edition of the P‑Series Phone System. This new feature transforms the already award-winning PBX into a complete customer engagement engine, filling the gaps left by dedicated outbound solutions for SMEs.
The module offers a 3-in-1 autodialer (Progressive, Power, Agentless), allowing sales managers to precisely control their prospecting and telemarketing campaigns. The customized DOD (Display Of Dialed Caller) displays local numbers to increase answer rates. Prospect imports and outbound queues simplify campaign setup and prioritization at scale.
Operators benefit from a unified interface where they can manage assigned calls, view contact profiles, record dispositions, and schedule callbacks without changing tabs, accelerating workflow and ensuring compliance through complete interaction tracking. The real-time dashboard (Campaign Wallboard) provides instant metrics, agent statistics, and detailed logs to quickly adjust performance.
For more details, Yeastar will host a webinar on Tuesday, March 4, 2025, at 9 a.m. GMT+0 on its YouTube channel, titled “Outbound Call Center: Reach More, Achieve More”. The live session will include a product demonstration, a Q&A session, and a direct discussion with the Yeastar team.
“Outbound engagement is no longer a luxury reserved for large enterprises,” says Arya Zhou, Head of Global Sales at Yeastar. “By integrating robust outbound call center features into the P‑Series Phone System, we enable businesses to free up their agents for high-value conversations instead of dial-out, recording, and switching between systems.”
This update marks an important step in making enterprise-grade tools accessible to SMEs. Yeastar already offers a complete contact center suite that includes inbound/outbound calls, omnichannel messaging (live chat, SMS, social media), and CRM integrations. The 2025 roadmap includes plans to add AI tools, CRM integration templates, more detailed reports, and other enhancements for the P‑Series Phone System.
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