Yeastar

What’s New: P‑Series Phone System Update (February 2025)

Discover the new Outbound Call Center features, multiple time zones, and other enhancements to the P‑Series firmware.

GuideFebruary 25, 2025

What’s New: P‑Series Phone System Update (February 2025)

With the arrival of spring, Yeastar is rolling out a series of new features for P‑Series, designed to boost sales team productivity and simplify the management of a global workforce. Major additions include a complete outbound call center, advanced autodialers, support for multiple time zones, and an optimized user experience through the Linkus desktop client.

Outbound call center and autodialers

P‑Series now includes an outbound call center, enabling businesses to launch targeted campaigns for sales, promotions, or follow-ups. Autodialers offer three modes—progressive, power, and agentless—to optimize agent efficiency and reduce wait times. Campaign management tools include a dashboard, an agent-based inbox, and the ability to import contact lists.

Key features of the outbound call center

Agents have an inbox, a campaign dashboard, general settings, and a list of assigned contacts. The system also provides performance metrics (connection, abandonment, and completion rates) and filterable logs. Campaign rules allow users to define the number of simultaneous calls, the wait time, and other essential settings.

Multiple time zones

This update allows users to configure up to 24 distinct time zones for extensions, queues, and ring groups, with business hours, breaks, and holidays specific to each zone. This simplifies the management of globally distributed teams and allows users to change their activity status using a single feature code.

Improved user experience on Linkus Desktop

Most features—the operator dashboard, queue, and outbound campaign dashboard—are now accessible directly from the Linkus desktop client, eliminating the need to switch to the web client. The interface is smoother and more integrated, and is tailored to users’ workflows.

External application integration for incoming calls

With Yeastar Call Popup, incoming calls can automatically trigger third-party applications (CRM, ERP) or URLs, displaying relevant customer data. The trigger can be configured for different call events, improving real-time decision-making.

Further optimizations and platform update

The new optimizations include archive file rotation, an update to Ubuntu 24.04, call transfer support for Cisco IP phones, and other improvements detailed in the release notes. Users can update their firmware through the management portal and enjoy a free 30-day trial period.

The Yeastar team supports businesses and integrators in assessing their needs, selecting an architecture, and preparing for deployment.

With the latest P‑Series firmware update, Yeastar strengthens its PBX systems’ ability to meet the modern needs of call centers. With the activation of an outbound call center, support for multiple time zones, and an optimized user experience on the Linkus desktop client, businesses can now manage their prospecting campaigns and globally distributed teams more efficiently.

P‑Series Update – Outbound Call Center, Multiple Time Zones, etc.

The February 2025 release introduces an outbound call center with auto-dialers, support for up to 24 time zones, an optimized Linkus desktop client, and other improvements. A video overview is available for a quick tour.

Upcoming Webinar – Details and Registration

On March 4, 2025 at 9h GMT, Yeastar will host a webinar titled « Outbound Call Center : Reach More, Achieve More ». The live session will include a full demonstration, a Q&A session, and a direct discussion with the product team.

Outbound Call Center & Auto-Dialers

Available in the Software Edition, the outbound call center lets you launch targeted campaigns using automation and intuitive management tools such as the auto-dialer, campaign dashboard, and agent inbox.

Key Features and Benefits

The table below summarizes the main features of the outbound call center, auto-dialer, and other modules.

Agent Call Inbox	Outbound Campaign Dashboard	Campaign General Settings	Campaign General Settings
Assigned call list Call management (answer, hold, hang up, etc.) Tag the call disposition and add notes Scheduled callback Contact information Presence status switch	Campaign overview Performance metrics (connection rate, abandonment rate, completion rate, etc.) Filterable dial listLogs (pending dialing, ringing, called, scheduled callback, etc.) Call results summary (dialing results and disposition summary) Campaign agent list with presence status	Auto-dialing mode (Progressive, Power, Agentless Outbound call campaign list Custom call disposition labels Import contact list to dial Custom dialing hours DOD for local presence Outbound call rule settings (maximum simultaneous calls, ringing timeout, etc.)	Skills-based routing Automated Call Distribution (ACD) Queue callback Queue call logs Ringing strategies Maximum wait time More queue management features

Auto-dialer: Work Smarter

Yeastar offers three auto-dialer modes—Progressive, Power, and Agentless—each suited to specific campaign needs. These modes maximize agent efficiency and reduce idle time.

Complete Call Center Solution

With the addition of the outbound call center, the Yeastar solution now offers complete coverage, combining inbound and outbound calls for seamless customer interaction management.

Multi-time zone support

Businesses can now configure up to 24 different time zones for extensions, queues, and ring groups, making it easier to manage global teams and adapt to local schedules.

Improved user experience on Linkus Desktop

The Linkus desktop client now includes most features, including the operator panel, queue, and outbound campaign dashboard, eliminating the need to switch to the web client.

Integration of external applications during incoming calls

The Call Popup module automatically launches third-party applications (CRM, ERP, etc.) when a call comes in, displaying relevant data in a web pop-up.

external application launch on inbound calls

Additional optimizations

Added file rotation support, upgraded to Ubuntu 24.04, added call transfer support for Cisco IP phones, and other improvements detailed in the release notes.

Recent update history

Previous versions introduced features such as hotel management, removal of unreturned missed calls, number masking, Zoho CRM integration, etc.

Try the new features now

Update your P‑Series firmware through the management portal or take advantage of the 30-day free trial to discover all the possibilities on offer.