On September 5, 2023, in Xiamen, China, Yeastar, a global provider of unified communications solutions, announced that it had obtained Oracle Validated Integration Expertise with Oracle Hospitality OPERA XIAMEN, CHINA.
This certification requires partners such as Yeastar to meet a set of criteria and pass a rigorous technical review to ensure the integration’s functional integrity and performance. Yeastar’s P‑Series PBX system is now compatible with the Oracle Hospitality OPERA PMS, offering a comprehensive range of hotel-focused features: enhanced wake-up calls, call accounting, minibar billing, voicemail, housekeeping room status, etc.
The integration enables hotels of all sizes to use the P‑Series PBX simply, reliably, and securely, with compatibility for most hotel IT infrastructures and existing telephone lines. It simplifies management through intuitive user clients and point-and-click configurations.
Data is exchanged in real time between the PBX and Oracle OPERA, enabling features such as displaying the guest’s name on calls, blocking external calls when a room is unoccupied, automating wake-up services, collecting room call data, setting call rates, and adding telephone charges to guest bills. The system also allows housekeeping codes to be dialed on the room phone to update minibar consumption or housekeeping status, as well as configuring « Do not disturb » mode.
The P‑Series PBX system also supports internal and external communication through Linkus UC clients, allowing staff to be reachable wherever they are. The administrator can customize the IVR, voicemail, and call accounting to improve customer service. Reception extensions, cordless phones, and mobile phones can be configured to ring simultaneously so that no guest call is missed.
« We are seeing more and more customers in the hospitality sector looking for a robust telephone system that can be deployed alongside their existing PMS systems. Yeastar is committed to exceeding expectations, and this Oracle Validated Integration expands our list of supported PMS and PMS middleware », said Prince Cai, vice president of Yeastar. "With the added hospitality features, hoteliers can now benefit from a more integrated telephone solution that improves operational excellence and guest satisfaction."
The Yeastar team supports businesses and integrators in assessing their needs, selecting an architecture, and preparing for deployment.