The V24.2 GA release of Yeastar’s P‑Series platform is now available for production. It brings major features for call analytics, AI agent customization, and data integration with your business tools. This update opens up new possibilities for call centers and businesses that want to make full use of their voice data.
Key new features include secure synchronization of CDRs to BI databases, selection of custom LLM servers for AI receptionists, and the ability to integrate transcripts and summaries into your CRM.
Connect CDRs to BI Tools
The Data Connector feature lets administrators automatically synchronize CDRs, recording metadata, performance metrics, and transcripts to MySQL, SQL Server, or PostgreSQL databases. You can then connect this data to Grafana, Power BI, or other BI platforms to create custom dashboards and trigger monitoring alerts.
Integration in Three Simple Steps
- Connect your database via the Data Connector.
- The PBX synchronizes the selected datasets according to a defined schedule.
- Analyze the data in your preferred BI tool for deeper insights.
Yeastar Dashboard Templates
Yeastar offers preconfigured templates for Grafana and Power BI covering call activity, extensions, call centers, and AI usage. These templates accelerate the deployment of high-quality visualizations.
AI Receptionist: Custom LLMs and Data Collection
AI receptionists can now choose from external LLM servers (Claude, Gemini, GPT) and define custom prompts. You can also configure the collection of contextual data, such as contact details or account status, which will be passed to human agents during the handoff.
Call Transcription and Summary: Custom LLMs
Voicemail and call transcription services support external servers via API (OpenAI, AWS, Google, ElevenLabs). You can select a specific LLM for call summaries to get more relevant summaries.
Synchronize AI Insights to CRM
The PBX can automatically send call logs, transcripts, summaries, notes, and outgoing chat messages to CRMs such as Zoho, Salesforce, HubSpot, Bitrix24, Odoo, Zoho Desk, or Zendesk, eliminating manual data entry.
Additional optimizations
BLF keys can now monitor a group of extensions, queues and ring groups have a failover destination, and WhatsApp messages display the profile name when there is no PBX contact. SMS compatibility has been extended to Voxteleys.
Newly supported phone models
Starting May 15, 2026, P‑Series supports the Fanvil W626W model and other IP phones through the auto-provisioning feature.
Configuration guides for new features
Detailed guides are available for each new feature: CDR‑BI connection, AI receptionist, transcription and summary, and CRM synchronization.
The Yeastar team supports businesses and integrators in assessing their needs, selecting an architecture, and preparing for deployment.
