Contact center and customer experience
An intelligent system combining calls, video, messaging and analytics in one package, suited to businesses of all sizes.
Yeastar’s all-in-one call center solution
An intelligent system combining calls, video, messaging and analytics in one package, suited to businesses of all sizes.
Key benefits
24/7 AI receptionist
Answers calls, understands intent and triggers actions in real time without code.
Unified agent and supervisor workspace
Intuitive web view to manage queues, statuses and call operations in one click.
Real-time performance tracking
Central wallboard displaying KPIs, customizable widgets and multiple screens.
Customized call reports
Preconfigured templates, interactive charts and automatic scheduling.
Advanced timeline and CDR
Complete view of the call journey, annotations and API export.
Omnichannel messaging
Live chat, WhatsApp, Facebook and SMS centralized in a single interface.
CRM integration
Task automation and centralized customer interactions.
Outbound call center
Automated campaigns to maximize revenue opportunities.
Automatic call distribution
Skills-based routing, priority queues and automatic callback.
AI-powered intelligent routing
Redirecting calls based on detected intent.
What is the Yeastar Call Center solution?
A complete system integrating calls, video, messaging and analytics, designed to speed up call resolution, reduce workload and improve the customer experience.
Connecting customers to agents
With an AI receptionist, IVR menus and queues, automatic distribution and skills-based routing ensure a smooth handoff to the right agent.
Post-call satisfaction survey
Detailed surveys, satisfaction reports and analyses by queue or agent provide actionable insights to improve performance.
More features for the customer experience
Additional options such as automatic callback, priority queue management, and SLA alerts enhance service quality.
Omnichannel messaging
Respond to customers via live chat, WhatsApp, Facebook, and SMS from a single dashboard, improving responsiveness and satisfaction.