Yeastar, the global provider of Unified Communications solutions, announced its participation in UCX 2024, which will be held in London from October 2 to 3, 2024. The company plans to present its new Contact Center solution, part of its “Easy-first” strategy to deliver a simplified user experience.
Yeastar’s Contact Center solution is described as a multitasking platform designed to improve agent productivity through robust call and chat reporting management. It includes advanced omnichannel features, including support for SMS, Facebook and WhatsApp via APIs, to streamline workflows and save time.
Yeastar also offers a range of complementary products: the Yeastar Cloud Phone System, a cost-effective cloud solution that eliminates high IT infrastructure costs, hardware maintenance and complex configurations; Yeastar Central Management, a centralized platform that simplifies UCaaS service delivery and on-premises device management; and an N+1 high-availability solution with four deployment options and enterprise-grade redundancy.
Among its key integrations, Yeastar highlights its integration with Microsoft Teams, which enables the use of all enterprise features without a Teams Phone license or a Microsoft calling plan; automatic bulk provisioning for more than 270 IP phone models; and compatibility with leading CRMs such as Salesforce, HubSpot and Zoho.
Arya Zhou, Yeastar’s Head of Global Sales, said: “Getting out there is crucial, and we look forward to meeting industry pioneers and gathering valuable insights at UCX 2024. We are excited to showcase Yeastar’s scenario-oriented and future-proof products, especially the brand-new Contact Center solution, designed to meet businesses’ daily communication and collaboration needs. We look forward to speaking with visitors, understanding their challenges, exploring their needs and discovering how we can advance the future of UC together.”
Interested visitors can meet Yeastar experts at stand R36, Hall S20 at ExCeL London. Free tickets are available for participants, and a pre-registration program offers physical gifts to the first 100 registrants, as well as the chance to win major prizes such as an iPad, switches, Amazon gift cards or the new Yeastar P520 product.
The Yeastar team supports businesses and integrators in assessing their needs, selecting an architecture, and preparing for deployment.