Yeastar, a manufacturer of VoIP PBX systems, announced a strategic collaboration with Loway Switzerland, a provider of Asterisk call center solutions, on May 16, 2017. The new integration makes S‑Series PBXs fully compatible with Loway’s QueueMetrics‑Live suite.
With this alliance, S‑Series users benefit from a complete call center platform capable of managing call distribution, queue management, call monitoring, and advanced performance analysis. QueueMetrics Live provides detailed statistics, comprehensive reporting, and monitoring tools to optimize the operation of VoIP networks.
Lorenzo Emilitri, founder of Loway, highlighted the value of this collaboration: « By combining the S‑Series PBX with QueueMetrics, we offer customers a fully equipped contact centre solution, ideal for small call centres seeking advanced features at a reasonable cost. »
Allen Shen, CEO of Yeastar, added: « Yeastar’s unique app centre makes integrating QueueMetrics Live intuitive, allowing customers to quickly discover the benefits of this offering. »
Yeastar’s S‑Series PBXs are renowned for their ease of use and range of enterprise-grade telephony features, suited to both large call centres and small workgroups.
Based in Switzerland, Loway is renowned for its call centre management solutions, including QueueMetrics for performance measurement and WombatDialer for predictive dialing, complementing Yeastar’s offering.
The Yeastar team supports businesses and integrators in assessing their needs, selecting an architecture, and preparing for deployment.