The latest official release of P‑Series, V25.2 GA, is now available for production. Following the Alpha and Beta cycles, this update focuses on improving the mobile experience, enriching message interactions, increasing call routing flexibility, and maintaining customer service continuity. The new features are designed to make communications more intuitive and efficient for users and teams.
Improved Linkus mobile UX
The Linkus mobile app now offers a smoother interface with a customizable navigation menu, quick access to the three most recent login credentials, and an easy way to copy contact information. Call logs and new SMS messages also let you copy numbers with a simple long press.
Richer message interactions
External conversations now benefit from three new options: replying to a quoted text, read receipts, and emoji reactions. These features are available on Facebook, WhatsApp, and Live Chat, improving clarity and responsiveness in conversations.
Flexible routing for ring groups and queues
“Forward All Calls” rules now apply to ring groups and queues, allowing calls to be redirected to an extension, a mobile number, or an external number. In addition, ring groups can include external numbers as members, offering greater flexibility.
Add external numbers to ring groups
Ring groups can now include external numbers directly, making it possible to direct incoming calls to external destinations without routing them through an internal extension.
Route to the last agent
When a customer calls back after waiting in a queue or being disconnected, the system can route the call to the agent who handled it previously, ensuring continuity and reducing the need for repeated explanations.
Additional optimizations
Calls transferred to external numbers can now be configured to require acceptance confirmation. The system also displays richer contact information on call screens and in logs, and auto-provisioning lets you assign multiple extensions to a SIP line.
